Feature approval request
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03 AI
Should we approve this AI feature or workflow, and what does it do to our margin or our costs?
Feature approval request
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It checks an AI proposal two ways before you approve it. For a feature customers use, it works out what one use costs at full volume and what that does to gross margin. For an internal workflow, it works out the hours freed, how much of that becomes cash, and how fast the setup cost pays back.
Both modes then check readiness: eight questions that predict whether the AI earns its place. The result is one of three stamps, with each condition written out.
Feature mode. Cost per use = input tokens × input price ÷ 1,000,000 + output tokens × output price ÷ 1,000,000 + other cost per use + review share × cost of one review. AI cost per seat = cost per use × pilot uses × full-volume multiple × share of seats using it. New gross margin = 1 − (today's cost of serving a seat + AI cost per seat) ÷ new revenue per seat. With a paid add-on, the add-on revenue counts on the seats that use it.
Workflow mode. AI cases = cases × share using AI. Minutes saved per AI case = minutes today − minutes with AI − share needing a check × minutes per check. Hours freed = AI cases × minutes saved ÷ 60. Value of freed time = hours × loaded hourly cost. Cash from freed time = value × share that becomes cash. If the AI adds work, the full extra cost counts. Net cash a month = cash from freed time − AI cases × cost per use − running cost − AI cases × error rate × cost per error. Payback = setup cost ÷ net cash a month. First-year cash = 12 × net cash − setup cost. Full-time equivalents assume 160 working hours a month.
Why the margin floor matters: AI products run on thinner margins than classic software. ICONIQ projects average AI product gross margin at 52% in 2026, up from 41% in 2024. Software companies have long benchmarked at 60 to 80% or more. Workflow presets are typical starting points, not benchmarks. Time 50 real cases before you trust any saving.